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[SAY SKIN] Customer Service Information
Customer Service Number : +82-1833-5321 / +82-70-4338-3831
Operating Hours : 10:00 AM - 5:00 PM (KST)
Lunch Break : 12:30 PM - 1:30 PM (KST)
Closed on : Weekends, public holidays, and temporary holidays
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[AURORA] Can I use the product while charging?
AURORA products do not operate while charging.
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[AURORA] Is the crackling sound normal while using?
Yes, this is a normal sound caused by 'plasma' being generated between the head and your skin as the product functions.
You can use it safely without concern. -
[AURORA] I notice a smell during use. Is this okay?
This is a natural phenomenon that occurs during 'plasma' generation.
You may notice a slight odor caused by ion collisions in the air.
It is safe to continue using the product. -
[AURORA] Can I use the product multiple times a day?
We recommend using the product for 5–10 minutes per area, 2–3 times a day.
For sensitive skin, adjust the time and intensity as needed.
Start with level 1, allowing your skin to fully adapt before increasing the level.
